Call: (503) 520-9797
New & Remanufactured Toner/Ink & Office Supplies
Low Prices on Xerox Brand HP LaserJet Replacement Toner Cartridges

FAQ

Cartridge

Can I return my cartridge for credit?

We are happy to take back product ordered in error that has been purchased within the 30 day period. However, Ink Incorporated does assess a 15% restocking fee for this service.

Credit

Can I return my cartridge for credit?

We are happy to take back product ordered in error that has been purchased within the 30 day period. However, Ink Incorporated does assess a 15% restocking fee for this service.

Is my credit applied directly to my card?

Yes, it will be applied back to your card. Please keep in mind the complete process takes approximately two weeks.

What information do I need to obtain an RA (Return Authorization)?

You will need the invoice number or account number and PO. If you do not have this, a search may be done using the product number and account number.

Missing Product

I received my order but some product is missing?

If your order is not complete and all packages have been delivered, call us and we will investigate the situation and make arrangements to correct the order. This must be reported within five days of receiving the order.

Office Supplies

Can I return my cartridge for credit?

We are happy to take back product ordered in error that has been purchased within the 30 day period. However, Ink Incorporated does assess a 15% restocking fee for this service.

How do I obtain a Return Authorization number?

You can return a defective or unused cartridge by one of three ways. Representatives are available to process your request by calling (503)520-9797 . Fax your request to us at (503)626-2175. Fax requests are usually processed within 24 hours. You can also email your requests to inkincport@aol.com.

I received my order but some product is missing?

If your order is not complete and all packages have been delivered, call us and we will investigate the situation and make arrangements to correct the order. This must be reported within five days of receiving the order.

Is my credit applied directly to my card?

Yes, it will be applied back to your card. Please keep in mind the complete process takes approximately two weeks.

Is my order guaranteed to arrive the next day?

Although we don’t guarantee next day delivery, most orders do reach customers between 1-2 days. Orders must be placed before 2 PM Pacific time to guarantee shipment will be made the day of order.

Once my order is placed can I cancel it?

Due to the quick turn around time in which orders are processed we can not guarantee the cancellation of an order.

What information do I need to obtain an RA (Return Authorization)?

You will need the invoice number or account number and PO. If you do not have this, a search may be done using the product number and account number.

Order Cancellation

Once my order is placed can I cancel it?

Due to the quick turn around time in which orders are processed we can not guarantee the cancellation of an order.

Order Delivery

I received my order but some product is missing?

If your order is not complete and all packages have been delivered, call us and we will investigate the situation and make arrangements to correct the order. This must be reported within five days of receiving the order.

Is my order guaranteed to arrive the next day?

Although we don’t guarantee next day delivery, most orders do reach customers between 1-2 days. Orders must be placed before 2 PM Pacific time to guarantee shipment will be made the day of order.

Refund

Can I return my cartridge for credit?

We are happy to take back product ordered in error that has been purchased within the 30 day period. However, Ink Incorporated does assess a 15% restocking fee for this service.

Is my credit applied directly to my card?

Yes, it will be applied back to your card. Please keep in mind the complete process takes approximately two weeks.

What information do I need to obtain an RA (Return Authorization)?

You will need the invoice number or account number and PO. If you do not have this, a search may be done using the product number and account number.

Returns

Can I return my cartridge for credit?

We are happy to take back product ordered in error that has been purchased within the 30 day period. However, Ink Incorporated does assess a 15% restocking fee for this service.

How do I obtain a Return Authorization number?

You can return a defective or unused cartridge by one of three ways. Representatives are available to process your request by calling (503)520-9797 . Fax your request to us at (503)626-2175. Fax requests are usually processed within 24 hours. You can also email your requests to inkincport@aol.com.

Is my credit applied directly to my card?

Yes, it will be applied back to your card. Please keep in mind the complete process takes approximately two weeks.

What information do I need to obtain an RA (Return Authorization)?

You will need the invoice number or account number and PO. If you do not have this, a search may be done using the product number and account number.

Shipping

Is my order guaranteed to arrive the next day?

Although we don’t guarantee next day delivery, most orders do reach customers between 1-2 days. Orders must be placed before 2 PM Pacific time to guarantee shipment will be made the day of order.

Office Supplies/Products
We have thousands of office products and office supplies available.

Recycle Your Cartridges
Click the button below and get free pre-paid shipping labels for empty inkjet and laser toner cartridges.

Recycle Your Electronics
Are you recycling your old technology equipment? Click the button below and get free pick-up service.

Contact Us

Ink Business Products LLC
Beaverton, OR 97006-7754

Phone: (503) 520-9797
Fax: (503) 626-2175

EMAIL

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